IN-STORE POLICY
1. Lay-Away Policy
London Royal will hold item(s) on lay-away for a maximum period of 30 days
(London Royal may at its discretion, allow a longer period of time).
● During this 30-day period, lay-away item(s) will not be offered for sale to the
general public.
● DepositDeposit must be received by London Royal the day of order or item(s)
will again be offered for sale to the general public.
Accepted forms of payment for Lay-away are Cash, Credit card / Debit card or EFT
● Payment 1 - Minimum 50% Deposit paid upfront when receiving the invoice
● Payment 2 - is due not more than 30 days from the initial order date.
Any Lay-away not paid in full by 30 days from the initial order date will be put back
for sale to the general public unless special arrangements have been made with
London Royal store management.
1.2
If the goods are not fully paid for on or before the maximum 30-day lay-away period
displayed from the date of invoice, the lay-away goods will be returned to stock and
any deposit(s) paid previously will be returned as a store credit after a 25% handling
and restocking fee is charged and will be limited within 90 days from the day of the
original invoice
1.3
A 25% restocking and handling fee will be charged to any deposit or return and the
remaining balance will be returned as store credit.
2. Alteration & Return Policy
All Sales are FINAL. No refunds will be given for any goods sold in-store.
No returns will be given to any altered goods - A 25% restocking and handling fee
will be charged to any return or cancellation of a lay-away from the deposit (2.1) and
the remaining balance will be returned as store credit.
If there is a fault to the purchased item on behalf of London Royal the item may be
returned within 5 days of purchase for store credit (1.3). All products must be
returned within 5 days of when they were purchased to qualify for store credit or
exchange - if the fault is confirmed to be that of London Royal. The purchaser must
present the original till slip/invoice and credit card receipt where applicable.
Store credit or exchange is available only on products that are unworn, unaltered
and undamaged. No option of exchange if goods have been specifically made,
ordered or altered. No option for a refund.
2.1 If a refund is permitted by upper and/or senior management, for whatever
reason, the refund may take from 10 to 14 working days to be paid over;
the following product(s) will still not qualify and will not be eligible for a refund,
exchange or credit:
● Products that are worn, altered and damaged. No option of a return if goods
have been specifically made, ordered or altered.
● If the original labels and stickers are not still attached;
● It is not in the original packaging, which must be undamaged and in its original
condition with all seals still intact (if applicable)